Training Terms of Use

PAID PROGRAM, COURSE, EVENT, OR OTHER OFFER TERMS OF USE 

The following terms and conditions apply to any person registering for a program, course, event, custom training session, or any other service linked to these Terms of Use with WholeCo Media, LLC. All notifications of cancellations and requests for transfers must be sent via email to hello[at]wholecomedia.com.

See various offer-specific terms at the bottom of this page.

Assent & Acceptance

By purchasing and participating in a Program, Course, Coaching, Workshop, Digital Product, Training, or any other service linked to these Terms of Use (from here on: “the services”) you warrant that you’ve read this information and agree to it.

Terms

Any materials provided within the term of your service remain the property of WholeCo Media and cannot be shared with any outside party. You are free to use them within your personal business and for their intended purpose, but if you are found to be sharing these materials, we reserve the right to terminate your access to the materials and potentially even the service. Basically, be a good person, friends! We’ve put a lot of work into the materials and information we provide you.

In short: You are only receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use only in order to access any content or materials in the Offering You have paid for or opted to receive.

You may:

• Access the Offering for Your personal use (if additional members of Your team need to access the Offering, You must purchase additional Offerings at one per each team member).

• Download and/or print select Offering materials for Your personal use in Your business (if additional members of Your team need to download and/or print any materials from the Offering, You must purchase additional Offerings at one per each team member).

• Use Our trademarks and copyrighted materials with Our consent and proper credit and marking, namely, citing © WholeCo Media LLC as the source of the materials and marking any federally registered trademarks with ® or common law trademarks with ™.

You may not:

• Re-sell or trade Your access to the Offering.

• Share the Offering with anyone else who has not yet purchased it or opted in to receive it.

• Reprint or republish any of the Offering, in part or in whole.

• Distribute any of the materials contained in the Offering or related materials and/or communications as Your own, otherwise known as stealing.

• Reproduce and tweak any part or whole of the Offering for distribution as Your own work.

• Claim ownership or use over any of Our intellectual property without Our prior consent, which includes (but is not limited to): copyrights such as course materials, worksheets, workbooks, lessons, videos, and more; trademarks such as names, logos, taglines, or other unique source identifiers; or trade dress including the look and feel of the Offering (and its related communications and materials).

• Use Our Offering or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).

• Share any part of Our Offering with AI tools, such as ChatGPT.

Additionally:

• We can provide you the information, but You are solely responsible for implementing any aspect of the relevant training within Your life and business.

• We are not liable for any result or non-result or any consequences that come from Your participation in this service.

• This service does not provide any medical, legal, or therapeutic advice.

If You wish to use, publish, or access any of Our content, Offering(s), or related materials, You must do so by requesting and receiving permission prior to commencing use of the same by emailing Us at hello[at]wholecomedia.com. Naturally, we reserve the right to refuse.

Account Creation

In order to use the Service, you may be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to WholeCo Media LLC will always be accurate, correct, and up to date. Also, as much as I know you love dressing up for Halloween, you’re not allowed to impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the service, violate any laws in your jurisdiction.

Cancellations and Refunds

• In-person & Digital LIVE Events – If you are unable to attend your booked event, you are able to receive a full refund (minus the 3% transaction charge) if you give at least 28 days notice before the date of your booked event. Otherwise, all in-person and digital live event bookings are non-refundable.

• Online Courses & Programs – Due to the digital nature of our online courses and programs we don’t offer refunds.

• Custom Training (i.e. VIP Day) or other 1:1 Coaching support – 1-on-1 custom sessions are also non-refundable as we reserve your space on our calendar (that could have otherwise gone to a different client) and begin preparing for our session/s from the moment you book in.

Payment Plans

By signing up to a service using a payment plan, you commit to fulfilling all payment obligations as originally agreed upon at time of sign up. It is your responsibility to ensure the correct payment method is always linked to your account. WholeCo Media reserves the right to pursue legal action should you fail to keep up with the terms of your payment plan.

Transfers to a Future Exact Offering - for live events only

Transfers are available at the sole discretion of WholeCo Media and are subject to another exact offering being available. Notice must be given at least 48 business hours before the start-time of the live event. Please request a Transfer by emailing hello[at]wholecomedia.com. Only one transfer is allowed, and a refund option is not offered on an already transferred service. Transfers are not allowed on digital products, courses, or programs.

Substitutions - for live events only

Substitutions (putting another person in your place) are allowed when given a minimum of 24 hours notice before the start-time of the service. They are not allowed for digital products. You are responsible for organizing all details of the substitution, and both you and the person substituted for you must email me at hello[at]wholecomedia.com.

Non-Attendance

If you do not attend a service, there will be no refunds or transfers. Effort will be made to remind you of your start date, but it is ultimately your responsibility to remember the dates, times, and location.

Recording & Photos

All services are subject to being recorded and/or have photos taken at in-person events. All of this content is subject to being used however I determine necessary, inclusive of being shared in my marketing efforts. By attending these events, you release your rights to these photos and video content, and grant WholeCo Media royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit, and make derivative works of this content.

Of course, I also understand that there may be personal information shared within some of these sessions. Efforts will be made to protect your sensitive information in any content chosen to be used or shared. We want you to feel comfortable being you, and we will use our discretion if and when we choose to share.

Bonuses

Any bonuses or other limited time offers presented when purchasing must be used within 1 month of original purchase or within the timeframe of the offer (i.e. if you have signed up for a 3 month offer with a bonus 1:1 session, you must use your 1:1 session within those 3 months), whichever comes last, unless otherwise stated.

General

WholeCo Media reserves the right to cancel, postpone, or re-schedule services due to any unforeseen circumstances, inclusive of low enrollment. Should a cancellation occur, you will be offered a full refund or the option to transfer to another date, pending availability. We cannot compensate for any additional costs incurred in your efforts to attend a service.

We also have a zero tolerance policy for abuse, harassment, or any other personal violations of me, my staff, and any other people involved in these sessions, inclusive of people just like you who are participants. We reserve the right to immediately remove you from any session, without option for refund, if you participate in and/or instigate any of these actions.

This information is correct as of last date of edit, 28 March 2023, and these Terms remain subject to change. WholeCo Media reserves the right to change dates, location, venue, and content at our discretion, and to refuse to accept a booking.

WORKSHOP & TRAINING DISCLAIMERS

Friend, business is risky. And while we love using our experiences, and the experiences of countless other entrepreneurs we know, have worked with, and have drank endless cups of tea with, business is still risky. So our advice doesn’t come with any guarantees. If you think you need professional help, consider hiring a 1:1 business consultant or other professional.

Additionally, we are experts at what we do. We’ve got the credibility, experience, and skills. However, please remember that we are not licensed psychologists or healthcare professionals, and our services don’t replace the care of psychologists or other healthcare professionals. With that comes the standard eye-glaze inducing disclaimer that, no, we cannot actually guarantee the outcome of our coaching efforts and/or recommendations on our website/blog/email series/any other form of marketing, and our comments about the outcome are expressions of (our very personal) opinion only. We can guarantee you this, however: we will do our best to support you as the unique and wonderful human that you are, and we’ll do our very best to support you in reaching your goals.

Contact Us

WholeCo Media, LLC

www.wholecomedia.com

3410 La Sierra Avenue #F324

Riverside, California, USA 92503

hello[at]wholecomedia.com

OFFER-SPECIFIC TERMS

These are in addition to the terms above.

EXPAND Terms

In addition to (6) months access to the training library and all included materials, your journey in EXPAND includes additional supports. These include: priority support inside the WholeCo Media public Facebook Group, monthly client-exclusive Q&A call, lifetime (of the podcast) access to the private client podcast, and a dedicated WholeCo team member as accountability through your journey. Note that some of these must be specifically opted in to. These additional supports are offered at our discretion and are not included in the purchase price, but rather are add-ons to your journey. This means that, while we do not currently plan on adjusting these, we reserve the right to change, edit, adapt, or even entirely remove them from the program as we desire.

Marketing Magnified Terms

All Marketing Magnified students who enrolled in the program after July 16, 2022 get one year access to the program, starting the date that they sign up. (For students who enrolled prior to that date, please see clarifications on your access below.)

Only students enrolled in Marketing, Magnified Tier 2 and/or LIVE get complimentary access to a Content Submission Period (CSP). At this CSP, you are welcome to make up to (15) original submissions, including submissions on Messaging and Content as detailed within the Training Library (“Content Submission Period” Module, “What can you submit to the Content Submission Period?” Training). After feedback has been given on a submission, each of these (15) original submissions can be resubmitted one time once they have been edited based off of our feedback, provided they are being resubmitted within the allocated timeline. Access to these resubmissions is a bonus and is not included in your investment, and thus this is not guaranteed.

Items which cannot be submitted for feedback include, but are not limited to,

• Email sequence — Individual emails are ok, and count as 1 piece of content each. However, even if you were to submit all emails from an email sequence, they will be regarded as individual pieces of content and feedback will not be given in regard to the actual structure and flow of the sequence itself.

• Sales page copy

• Website copy

• Webinar script

• Lead magnet

The CSP included in Tier 2 and/or LIVE must be used within 1 year of the date of purchasing the program, and must be registered for in advance via the link provided in the Training Library and/or Confirmation Email.

By registering for a CSP, your CSP is now considered “used” whether or not you submit anything to the CSP. You are allowed to change your registration date, but this must be done with at least 14 days advance notice, given to WholeCo Media in written form via email. If you would like to change your registration date, and there are at least 14 days prior to the stated start date of the CSP, please email hello[at]wholecomedia.com. Some exceptions may be made to the 14 day rule in the case of emergency, but this is entirely subject to WholeCo Media approval and not guaranteed.

There may on occasion be opportunities to invest in a CSP individually, regardless of whether your initial investment included one, for an additional fee. If you choose to add a Content Submission Period which was not included in your original investment (e.g. if you purchased Tier 1/self-paced but later chose to add a CSP, or if you already used your CSP included in Tier 2 but you would now like to participate in a second or third one), you must register for a CSP that is scheduled to happen within (3) months of purchasing it, provided that there is a CSP scheduled within that time. If for some reason there is not a CSP scheduled within 3 months of purchase, you must use whichever CSP is next scheduled. If you do not use your added CSP within this timeline, you will forfeit it.

Please note that by investing in a CSP outside of investing in the initial one which is included in Tier 2 and/or LIVE, the number of submissions allowed may be different than the number of submissions allowed in a CSP which is included in Tier 2 and/or LIVE.

The number of Content Submission Periods hosted per year is not guaranteed, and all stated dates are subject to change with at least (21) days notice—except in the case of an emergency wherein giving such advanced notice is impossible. If an emergency does occur and a CSP has to be rescheduled within that (21) day period prior to the intended start date, all efforts will be made to reschedule the CSP in a timely manner, and all students who were previously registered for that CSP will be given the chance to join the rescheduled time—regardless of whether their “1 year since date of sign up” has passed. While we will do everything in our power to choose an adequate time to reschedule the CSP to, we cannot guarantee that this rescheduled time will work for all students who were previously registered, and it is up to you to make the new time work.

With this in mind, it is highly recommended that you schedule your CSP sooner rather than later to ensure that you can take advantage of this piece of your investment.

(Text below this point and within the Marketing, Magnified section was added on June 16, 2022.)

The July 18-29, 2022 CSP is the last opportunity to submit unlimited pieces of content for in-depth, 1:1 feedback. Even if you purchased Marketing, Magnified prior to this CSP, if you do not use the July 18-29, 2022 CSP, you will have a limit to the number of pieces of content you can submit in a future CSP. I reserve the right to decide on an exact number for the content limit.

Additionally, when you sign up for Marketing, Magnified before July 16, 2022, you get lifetime-of-the-course access to the training library. This means that as long as the course is still actively being sold and used within my business, you will have access to it as it currently sits (at the time of purchase). I make no guarantees that you will get access to any updated future versions of Marketing, Magnified. Any sign-ups after July 16, 2022 will get one year access to the training library. Please schedule your learning time accordingly, to make the most use of your access to your investment!

All Marketing, Magnified terms & inclusions apply exclusively to Marketing, Magnified students. They do not apply to clients in other programs who get access to Marketing, Magnified as part of being in another program. This means, in part, that Content Submission Periods are not included in your investment unless otherwise stated in your Contract, even if you have access to the Marketing, Magnified curriculum throughout the duration of your Contract.

“Self-Trust Bucks” Usage & Terms

If you want to spend some or all of your credit, email us at hello[at]wholecomedia.com and we'll either give you a coupon to use, or give you access directly.

You can use the credit towards something bigger, or you can get lots of different smaller things.

You can use it for most anything we offer (including 1:1 offers), excepting anything that is a collaborative offer (e.g. Magnetize Dream Clients) or anything that is not ours (e.g. a product we are an affiliate for or a bundle that we are participating in but not hosting).

If we’re launching or there's any bonuses/discounts/whatever available, your credit is directly equivalent to paying, so you'll get any extras/discounts too.

Credit is not an automatic “in” for any application-only offers, just as normal cash would not allow you to bypass an application process.

Credit expires in 6 months from receipt.

Credit is non-refundable, non-transferable and doesn't roll over or anything like that.